privacy-policy

Privacy Policy

 

This Privacy Policy describes how “Locksmith Alberton” (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring that your personal data is handled in compliance with the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

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  1. Information We Collect

We may collect the following types of personal information:

– Personal Identifiable Information: Name, contact number, email address, and any other information you provide when contacting us or using our services.

– Usage Information: Data on how you interact with our website, such as IP address, browser type, and pages visited, collected via cookies and similar technologies.

– Service Information: Details relevant to the services you require, including property access details and any other information necessary to perform locksmith services.

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  1. How We Use Your Information

We collect and process your personal information to:

– Provide locksmith services and respond to your inquiries.

– Process payments and issue invoices or receipts.

– Improve our website and user experience.

– Comply with legal and regulatory requirements.

– Communicate with you regarding updates, promotions, and other relevant information (where you have provided consent).

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  1. Sharing Your Information

We will not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

– Service Providers: With trusted third-party contractors assisting in delivering services (e.g., technicians or payment processors).

– Legal Compliance: To comply with applicable laws, court orders, or legal processes.

– Business Operations: In the event of a business transfer, merger, or acquisition, where personal data is part of the transferred assets.

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  1. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

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  1. Your Rights

In accordance with POPIA, you have the following rights regarding your personal information:

– Access and Correction: Request access to your personal data or correction of inaccurate or incomplete information.

– Objection and Deletion: Object to the processing of your personal information or request its deletion, subject to legal and contractual limitations.

– Data Portability: Request the transfer of your data to another service provider where applicable.

To exercise these rights, please contact us via the communication methods provided on our website.

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  1. Use of Cookies

Our website uses cookies to enhance your experience and gather information about site usage. By using our website, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

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  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites. Please review their privacy policies before providing any personal information.

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  1. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the effective date. We encourage you to review this page periodically.

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  1. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please refer to the contact details provided on our website.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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